Hosting Blues with Bluehost

Last November, I moved all my websites from Site5 to Bluehost. The total cost of the hosting package with Bluehost was $95.4USD and I paid it using PayPal. A few minutes (could be seconds) later, I received my account and access info as well as my PayPal receipt for the transaction. I was very excited. I immediately started the transfer process which was completed with minor problems. DNS transfer and propagation were quite fast too.

There I was enjoying my newly transferred websites when suddenly and without warning all my sites got a “Suspended Account” page. Upon seeing it, I immediately contacted support. I asked the CSR (Customer Support Representative) why my account was suspended without notice and after checking my account status, he told me that there was a problem with the credit card used to pay for the hosting cost. I told the CSR that what he said was impossible because I didn’t use a credit card to pay for my hosting, I used PayPal, not a credit card. I then asked why I didn’t receive a notice or a warning so that I could have corrected any mistake that needs correcting (if there was any) instead of just immediately suspending all access to my account where I can’t do anything. The CSR told me that they do that in cases marked as fraud. FRAUD!?! I was shocked to hear that. I’ve been doing online transactions for more than 5 years now and that was the first time the word “fraud” was used on me. The CSR further instructed me to contact their Verification Department but, unfortunately, it wasn’t open on weekends.
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